Terms and Conditions

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📜 Terms & Conditions

Last updated: August 4, 2025

Welcome to Iowa Pearl Twins & Co. ("we," "our," or "us"). By accessing or purchasing from our website, participating in live sales, or engaging with us on social media, you agree to the following terms and conditions.


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1. General Terms

By using our website or placing an order, you agree to these Terms & Conditions and our Privacy Policy.

You must be at least 18 years old or have permission from a parent or guardian to make purchases.

We reserve the right to modify or discontinue any part of our website, services, or products at any time without notice.



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2. Product Disclaimer

Each oyster opening is a surprise experience. Colors, shapes, and sizes of pearls and jewelry settings may vary.

We sell farmed and cultured freshwater pearls only. These are real pearls, grown in controlled environments to ensure quality.

All oysters are for entertainment purposes only and are not edible.
⚠️ Do not eat the oysters. They are not safe for human consumption.

Oysters are preserved in a solution that may vary by supplier or batch.
⚠️ We are not responsible for allergic reactions or skin sensitivities caused by this preservative.
For safety, we recommend wearing gloves and eye protection when opening oysters to avoid skin contact or splashes.

Open-at-home oysters have a shelf life of approximately 1 year. After this period, they may begin to dry out and become more difficult to open or process.

No guarantee is made regarding pearl value, quantity, or type.

Jewelry may include plated components unless otherwise noted. Handle with care.



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3. Ordering & Payment

Orders must be paid in full at the time of purchase.

We accept credit/debit cards and secure third-party processors (e.g., PayPal, GoDaddy Payments).

The buyer is responsible for ensuring accurate payment and shipping details.

We reserve the right to refuse or cancel orders at our discretion.



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4. Shipping & Delivery

We ship within the U.S. and select international countries.

Delivery times may vary and are not guaranteed.

We are not liable for delays, loss, or damage after the package leaves our facility. Shipping insurance is available at checkout.

Shipping issues must be reported within 7 days of delivery.



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5. Returns & Refunds

Due to the customized and entertainment-based nature of our products, all sales are final.

We only accept returns or exchanges for:

Items that arrive damaged or defective

Incorrect items sent by mistake


If we send the wrong item, we will cover all shipping costs associated with correcting the order.

You must contact us within 48 hours of delivery with your order number and clear photos if applicable.

Refunds will not be issued for purchases made by minors or unauthorized users. It is your responsibility to supervise device and card access.



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6. Chain Size Exchanges

If your chain is too small or too large, we offer a one-time size exchange under the following conditions:

Request must be made within 7 days of delivery.

Chain must be unused and in original condition.

Exchange applies to size only (not style or type).

Customer covers all shipping costs unless the item was defective.


To request an exchange, email iowapearltwins@gmail.com with your order number and size request.


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7. Live Show Conduct

Disruptive, abusive, hateful, or spammy behavior during live shows is not tolerated.

We reserve the right to block or ban users at our sole discretion.

Orders placed during live shows are subject to product availability and confirmation.



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8. User Behavior Rules

By using our website or participating in our shows, you agree not to:

Engage in illegal activity or hate speech

Harass, bully, or threaten other users or hosts

Promote your own products, services, or pages without permission (no spam or self-promotion)

Attempt to interfere with the website’s or show’s operation


Violation of these rules may result in being banned from live shows, blocked from pages, or denied future service.


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9. Copyright & Intellectual Property

All content including photos, videos, logos, text, and graphics is the property of Iowa Pearl Twins & Co. and protected by copyright law.

You may not copy, reproduce, adapt, or distribute our content without written permission.

Sharing or reposting content with proper credit is allowed only for non-commercial use unless otherwise stated.



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10. Limitation of Liability

Iowa Pearl Twins & Co. is not liable for any indirect, incidental, or consequential damages related to your use of our website, live shows, or products.

We are not responsible for allergic reactions, sensitivities, or injuries from oysters, jewelry materials, preservatives, or packaging.



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11. Termination of Access

We reserve the right to:

Disable user accounts, block users, or refuse service at any time for violations of these terms or for any reason we deem necessary.

Withhold services or cancel pending orders if abuse or fraud is suspected.



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12. Website Availability & Errors

We do our best to keep the website running smoothly but do not guarantee uninterrupted access.

We are not liable for website outages, technical errors, or accidental pricing mistakes.



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13. Changes to Terms

These Terms & Conditions may be updated at any time. Updates become effective immediately upon posting on our website.


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14. Contact Us

For questions or concerns about these Terms & Conditions:

Iowa Pearl Twins & Co.
📧 Email: iowapearltwins@gmail.com
📬 Mailing Address:
P.O. Box 148
Runnells, IA 50237